Return Policy

 Your 100% satisfaction is important to us.

         Indiagems.com wishes you to be fully satisfied with every online purchase. If you are not completely satisfied with your online purchasing, just send it back (except custom orders) within 14 days from the date of receipt for refund/credit for the price of the item. Please write us an e-mail at: info@indiagems.com before returning the item. Shipping and handling charges are non-refundable.

Required Conditions Of Return

We accept return of products only purchased from our website.

  •  If items is defective or damage
  •  If items is not exactly that’s order
  •  If you received the wrong product

    • We do not accept any returns of purchased from showroom or any trade show event.

    You must return items in new or unused condition with all original packaging and materials included.  ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s)  on the item, and that it has not been sized or altered in any way.

    You can expect to receive your refund within 3 weeks. You may receive your refund sooner, but allow three (3) weeks because of the time required for return shipping (up to 7 days), item inspection and refund processing when we receive your return (up to 7 business days), and processing from your bank or credit card company (up to 5 business days).

    We will refund your money or credit in your credit card account for any payments made towards your purchase.

    Product Availability Policy


    • Due to multi channels of selling sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will inform you personally by e-mail.

    • If you choose the goods which are out of stock (Sold or not have available quantities) then the processing may be delayed. We will inform you via email as soon as possible and will keep you informed about your orders progress.

    • If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, we will refund due amount.