Return Policy:-

Your 100% satisfaction is important to us.

At Indiagems.com, we are committed to ensuring that you are completely satisfied with your online purchase. If for any reason you are not fully satisfied, you can return your item (excluding custom orders) within 14 days of receipt for a refund or store credit.

Before initiating a return, please email us at info@indiagems.com to notify us of the return. Please note that shipping and handling charges are non-refundable.

Required Conditions for Returns

We accept returns only for items purchased directly from our website under the following conditions:
• The item is defective or damaged.
• The item received does not match the order.
• You received the wrong product.

We do not accept returns for purchases made at our showroom or trade show events.

Items must be returned in new or unused condition, including all original packaging and materials. “New or unused condition” means:
• The item must be free of scratches, marks, or blemishes.
• The item must not show any signs of wear or damage.
• The item has not been resized, altered, or customized in any way.

Refund Process

Refunds will be processed within three (3) weeks of receiving your return. This timeline includes:
• Return shipping time (up to 7 days).
• Inspection and processing of your returned item (up to 7 business days).
• Bank or credit card processing time (up to 5 business days).

You can expect the refund to be credited back to your original payment method.

If you have any questions or concerns about your return or refund, please contact us at info@indiagems.com.

We appreciate your business and are here to ensure your satisfaction!

Product Availability Policy

1. Stock Limitations:
• Due to multiple sales channels and high order volumes, items may occasionally become out of stock before being updated on our site.
2. Communication:
• If your order contains out-of-stock items, we will notify you promptly via email.
3. Order Delays:
• Selecting out-of-stock goods (sold out or unavailable in the required quantity) may cause processing delays. Updates on your order status will be communicated via email as soon as possible.
4. Refunds:
• If payment has already been made for out-of-stock items, the amount will be refunded promptly, based on your preference.
5. Support:
• For additional queries, feel free to contact us via email.

We value your understanding and strive to ensure a seamless shopping experience.

Discount Coupon Policy

1. Eligibility:
• Discounts are applicable exclusively on online orders.
• Discounts are valid only for in-stock merchandise.
2. Non-Retroactive:
• Discounts cannot be applied to any previous purchases.
3. Combination Restrictions:
• Discounts cannot be combined with any other promotional offers.
4. Shipping Requirement:
• If a discount is applied, the entire order must be shipped to a single address.
5. Automatic Application:
• Discounts are automatically calculated and applied at checkout.
6. Policy Updates:
• Discounts may be modified or withdrawn at any time without prior notice.

For any queries regarding discounts, please feel free to contact us.